NBI Renewal Appointment 2025

Renewing your NBI clearance is an essential step for every Filipino who needs this document for employment, business, or travel. The National Bureau of Investigation (NBI) now provides a faster and easier process through the NBI renewal appointment system, where most steps can be completed online. This article explains everything about NBI renewal, from requirements and fees to door-to-door delivery and common issues.

NBI renewal is the process of updating your existing NBI clearance once it has expired. The NBI clearance is a government-issued certificate that proves an individual has no pending criminal records or ongoing court cases. It is usually valid for one year and must be renewed regularly to remain valid for official use.

The NBI clearance renewal service is designed to help people who already have a clearance issued after 2014. Through the online system, applicants can renew their document without having to go through the entire registration process again. The NBI already stores your personal and biometric information, so the renewal process is much faster. You will need an active internet connection, a valid email address, and your previous NBI ID number to complete your NBI clearance renewal online.

The NBI renewal online system allows applicants to renew their clearance through the official NBI website www.nbi-clearance.gov.ph. This system saves time and effort by removing the need for long lines at NBI offices.

Eligibility for NBI Online Renewal

You are eligible for NBI online renewal if you fall in below conditions.

• Your clearance was issued after 2014 (must contain an NBI ID number).
  
• You have two valid government-issued IDs.
  
• Your personal details have not changed, such as name, date of birth, or birthplace.
  

If your clearance was issued before 2014, you must apply as a new applicant using NBI clearance online registration.

Here is a simple step-by-step guide on how to renew NBI clearance online for 2025.

Step 1: Visit the Official Website

Go to the official NBI website at clearance.nbi.gov.ph. On the homepage, click on “NBI Clearance Renewal”. This will direct you to the renewal portal.

Step 2: Fill Out the Renewal Form

Enter your old NBI ID number, full name, date of birth, and registered mobile number. Make sure all information matches your previous record. Then, click Verify to confirm your details.

Step 3: Verify Your Identity

The system will ask you to verify your identity through one of the following options:

• Mother’s full name
  
• Registered mobile number
  
• Registered email address
  

Select your preferred verification method and enter the requested information. Once verified, you can proceed.

Step 4: Choose Your Preferred NBI Branch

Select an NBI clearance center near your location where you want to process your renewal. You can either choose Pick-Up or Door-to-Door Delivery.

Step 5: Choose Payment Method

Select your payment option. You can pay online using GCash, PayMaya, online banking, or at partner outlets like 7-Eleven and Bayad Center. The system will generate a reference number that you must save.

Step 6: Payment Confirmation

Once your payment is made, your renewal request will automatically be submitted to the NBI database. You will receive a confirmation email or SMS.

Step 7: Pick Up or Wait for Delivery

If you selected Pick-Up, visit your chosen NBI branch on the scheduled date with your valid IDs and reference number.
If you chose Door-to-Door Delivery, your renewed clearance will be delivered to your address within 5–10 working days.

The online renewal process is fast, secure, and accessible across the Philippines, making it ideal for busy professionals and overseas applicants.

The NBI renewal clearance fee depends on the method you choose. For applicants who select the Pick-Up option, the total cost is ₱155, which includes a base fee of ₱130 and a ₱25 service charge.

For those who choose Door-to-Door Delivery, the total amount is higher because of the courier service fee. The full breakdown is as follows:

Location	Renewal Fee	Service Fee	Delivery Fee	Total
Within Metro Manila	₱130	₱25	₱200	₱355
Outside Metro Manila	₱130	₱25	₱350	₱505

The price difference is due to courier delivery charges. Always keep your payment receipt until you receive your clearance.

The NBI provides several convenient ways to pay your renewal fee. You can choose any of the following NBI clearance renewal online payment methods:

• GCash – Pay directly through the GCash app under the “Government” category.
  
• PayMaya – Use your PayMaya wallet for online transactions.
  
• Online Banking – Through partner banks like BDO, BPI, or Metrobank.
  
• 7-Eleven Outlets – Use the CLIQQ machine or mobile app to pay.
  
• Bayad Center – Visit any authorized branch for payment.
  
• ECPay and DragonPay – Accepted through multiple payment partners.
  
• Over-the-Counter – Pay directly at selected banks or at the NBI office.
  

After paying, your receipt and reference number serve as proof of payment. Double-check that your payment was successfully recorded in your account under NBI online registration log in.

Not everyone is eligible for renewal. According to NBI regulations, the following applicants cannot apply for NBI clearance renewal online:

1. Applicants without a previous NBI clearance: A new clearance must be applied for instead.
   
2. Applicants with NBI clearance issued before 2014: Must apply as new because older records are not stored in the current system.
   
3. Applicants with changed personal information: If your name, date of birth, or birthplace has changed, you must apply for a new clearance.
   
4. Applicants with incomplete or invalid IDs: Two valid government IDs are mandatory for all applicants.
   

These rules ensure the security and accuracy of all clearance renewals.

While the NBI online appointment renewal system is efficient, applicants may still encounter some problems. Below are common issues and how to fix them.

Incorrect Personal Information

If you entered wrong details during registration, contact the NBI helpdesk immediately or visit the nearest branch to correct them before payment.

Payment Issues

Sometimes payment confirmation may fail due to system delays. Always save your reference number and receipt. If the payment does not reflect, wait for 24 hours or contact your payment provider.

Website Error or Technical Glitch

If you experience an error on the NBI website, try clearing your browser’s cache, switching to another browser, or using a different device.

HIT Status

A “HIT” happens when your name matches someone else in the NBI database. This requires additional verification, which can delay your clearance release by a few days.

Missed Appointment

If you miss your appointment date, log in to your NBI account and reschedule your appointment in the Transactions section.

Lost Reference Number

If you lose your reference number, check your registered email or SMS notifications. You can also log in to your account to retrieve it under your online registration log in page.

Delayed Delivery

Sometimes deliveries are delayed due to courier issues. Track your parcel using the tracking number provided or contact NBI support if delays exceed 10 working days.

By understanding these problems, you can avoid common renewal mistakes and complete your NBI renewal appointment smoothly.

The NBI offers a convenient door-to-door delivery service for those who cannot visit an NBI branch. During your renewal application, you can select this option after payment.

How Door-to-Door Delivery Works

1. Choose Door-to-Door Delivery during online registration.
   
2. Provide your complete delivery address and contact number.
   
3. Confirm your payment and wait for confirmation.
   
4. Your NBI clearance will be shipped once processed.
   

Processing Time

Delivery usually takes 5 to 10 working days, depending on your location. Remote areas may take longer. You’ll receive an email or SMS with a tracking number to monitor your parcel.

This service is especially useful for applicants living outside Metro Manila or abroad.

Delivery fees vary depending on your address. Below is the standard fee breakdown for 2025:

Location	Delivery Fee
Metro Manila	₱200
Outside Metro Manila	₱350

The total cost of your NBI clearance renewal online will include the renewal fee, service charge, and delivery charge. Always double-check your total amount before confirming payment.

If you mistakenly booked an appointment or can’t make it on your chosen date, you can cancel it through the official portal.

Steps to Cancel Your Appointment:

1. Log in to your account at nbi clearance.gov.ph.
   
2. Go to the Transactions section.
   
3. Find your appointment details.
   
4. Click Cancel Appointment.
   

Once canceled, you will need to start the appointment process again if you wish to reapply. However, if you only want to change the date, it’s better to reschedule instead of canceling to avoid losing your reference number.

The NBI Renewal Appointment 2025 process has become faster and more efficient with the help of the online system. Whether you are a returning applicant, job seeker, or overseas worker, renewing your NBI clearance online saves time and effort.

By following the steps correctly, preparing all required documents, and paying through official channels, you can complete your renewal easily. Remember to check your eligibility, verify your payment, and track your clearance delivery if you opted for the door-to-door service. Stay updated with the requirements for NBI clearance 2025 and renew your document before it expires to avoid delays in employment, travel, or business transactions.