How to Reschedule or Manage Missed NBI Appointment Complete Guide 2025

Getting an NBI Clearance is one of the most important steps for Filipinos who are applying for a job, studying abroad, traveling, or doing legal transactions. To get this document, you must book an NBI appointment online and visit an NBI Clearance Center on your scheduled date.

However, sometimes people miss their appointment because of work, illness, or other emergencies. If that happens, many ask: “Can I reschedule my NBI appointment?” or “What can I do if I missed my appointment?”

This article explains how to manage a missed appointment, walk-in options, grace periods, working hours, and refund policies all based on official NBI rules. Do you know about the NBI cancellation rules and process.?

If you missed your NBI appointment, you can still complete your clearance within 15 days by visiting the same NBI branch as a walk-in applicant. Bring your payment receipt, reference number, and two valid government IDs.

The NBI does not allow rescheduling or refunds once payment is made. After the 15-day grace period, your booking will expire, and you must apply again online and pay a new fee at clearance.nbi.gov.ph.

Walk-ins are only accepted for applicants who already have a paid, missed appointment within the grace period — not for those without prior booking. Most NBI offices operate Monday to Friday, 7 AM to 5 PM.

To avoid problems, always double-check your schedule before paying and attend on time.

Can I Reschedule My NBI Appointment?

The short answer is no, you cannot reschedule an NBI appointment once it has been booked and paid.

The National Bureau of Investigation (NBI) does not have a rescheduling feature on its official website. Once you book and pay for your appointment, the date and time become fixed.

That’s why you should always double-check your schedule before finalizing your appointment to avoid any conflict.

Tip: Book your NBI appointment on a day when you are sure you can attend. Avoid scheduling it too close to busy dates or travels.

What to Do If You Missed Your NBI Appointment

If you accidentally missed your NBI appointment, don’t worry , you still have a chance to complete your application. The NBI understands that sometimes emergencies or personal reasons can make it impossible for applicants to attend on the exact date.

To help applicants, the NBI gives a 15-day grace period. During this time, you can still visit your selected NBI branch to complete your clearance process.

Here’s what to do:

Visit the same NBI branch where you originally booked your appointment.
Bring your NBI reference number and payment receipt as proof that you already paid.
Bring at least two valid government-issued IDs (originals only).
Politely inform the NBI staff that you missed your appointment and you are visiting within the 15-day grace period.

As long as you visit within the 15 days, the staff will usually assist you and process your clearance without asking you to rebook or pay again.

What Happens If You Don’t Visit Within 15 Days

If you fail to visit the NBI office within 15 days after your missed appointment, your clearance application will be automatically cancelled by the system.

This means:

Your booking will expire.
Your payment will not be refunded.
You will need to apply again online and pay a new clearance fee.

So, if you missed your schedule, make sure to go to the NBI office as soon as possible , don’t wait for the grace period to end.

Can I Walk In to the NBI Office After Missing My Appointment?

Yes, you can walk in to the NBI office within 15 days after your missed appointment.

The NBI allows walk-ins only for applicants who:

Already have a confirmed appointment, and
Missed their original schedule but are still within the 15-day period.

However, walk-ins are not allowed for people who never booked an appointment at all.

Situation

Can You Walk In?

What You Need to Bring

Missed your NBI appointment but within 15 days

Yes

Valid IDs + Payment Receipt + Reference Number

Never booked an appointment online

You must apply online first at clearance.nbi.gov.ph

Can I Walk In to the NBI Office Without Any Appointment?

Generally, no, walk-ins are not accepted at NBI branches without a booked appointment. The only exception is if you already booked and missed your appointment within the 15-day grace period.

If you go without an appointment and no prior record, you will not be allowed to process your clearance.

The online appointment system helps NBI manage long lines and organize applicants efficiently.

Always book your appointment online before visiting the office to avoid delays.

NBI Branch Working Hours

Different NBI branches may have slightly different working hours, but most operate between 7:00 AM to 5:00 PM, Monday to Friday (excluding weekends and public holidays).

Some large branches, especially in cities like Manila, Cebu, and Davao, open as early as 7:00 AM and close by 4:00 PM.

To be safe:

Always visit during regular business hours.
Try to go early in the morning to avoid long lines.
You can call the NBI helpline to confirm your branch’s exact hours before visiting.

Documents to Bring During NBI Appointment (or Walk-In Visit)

When visiting the NBI branch, either on your scheduled date or during the grace period to make sure you have the following:

Two Valid Government IDs (original only):
- Passport
- Driver’s License
- UMID (SSS/GSIS)
- Postal ID
- PhilHealth ID
- Voter’s ID
- PRC ID
- Birth Certificate (PSA authenticated)
NBI Reference Number
- This 10-digit number is generated during your online application.
Payment Receipt
- Bring the receipt as proof of payment (from GCash, 7-Eleven, or other payment channels).
Printed Application Form
- Print your NBI application form from your online account.

Can I Get a Refund If I Miss My NBI Appointment?

No, the NBI does not issue refunds for missed appointments. Once you have paid the clearance fee, it becomes non-refundable even if you do not attend your schedule.

This rule applies to all payment methods, including GCash, 7-Eleven, Bayad Center, and others.

The reason for this policy is that once your payment is confirmed, your slot is already reserved in the system and resources are allocated for your processing.

If you missed your appointment, the only option is to walk in within 15 days to complete your application.

If you fail to visit within 15 days, you must apply again and pay a new fee.

Can I Reschedule My NBI Appointment Online?

At this time, the NBI system does not have any rescheduling feature. If you try to log in after missing your schedule, there is no option to change the date.

Instead, your best choice is to:

Visit the NBI branch within the grace period, or
Reapply for a new appointment if 15 days have already passed.

Steps to Reapply for NBI Appointment (If Expired)

If your missed appointment has expired, here’s how you can reapply easily:

Go to https://clearance.nbi.gov.ph.
Log in to your account.
Click on “Apply for Clearance.”
Fill out the online form again.
Choose your new branch and appointment date.
Select your preferred payment method (GCash, 7-Eleven, or others).
Pay the fee and attend your new schedule.

NBI Helpline for Assistance

If you have questions or face problems with your missed appointment, contact the NBI Helpline:

NBI Hotline Numbers:

0960 828 7044
0960 891 5222
(02) 8523 8231 to 38
(02) 8524 1277

Operating Hours:

Monday to Friday: 8:00 AM – 5:00 PM
Closed on Saturdays, Sundays, and Holidays

You can also ask about branch schedules, grace periods, and other clearance-related concerns.

Quick Summary Missed Appointment Rules

Scenario	Can Reschedule?	Can Walk In?	Refund Available?	Action Required
Missed appointment, within 15 days	No	Yes	No	Visit NBI branch immediately
Missed appointment, after 15 days	No	No	No	Reapply and pay again
First-time applicant	No	Within 15 days	No	Bring Barangay certificate
Walk-in without appointment	No	No	No	Must book online first

Tips to Avoid Missing Your Appointment

Set a reminder on your phone for your appointment date.
Arrive early (at least 30 minutes before your schedule).
Bring all documents to avoid delays.
Avoid booking conflicting schedules with work or travel.
Pay attention to holidays — some branches may close earlier.

Conclusion

The NBI appointment is a required step for getting your NBI Clearance in the Philippines. You cannot process your clearance without attending an appointment.

If you miss your scheduled date, don’t panic, you still have 15 days to walk in to your selected NBI branch and finish the process. However, there is no option to reschedule or refund your fee once it’s paid.

To avoid problems, always plan your appointment carefully, check your schedule before paying, and attend on time. If you miss it, visit your branch as soon as possible within the grace period.

By following these simple rules, you can easily manage your NBI Clearance appointment and get your certificate without unnecessary delays.

FAQs

1. Can I reschedule my NBI appointment online?
No. The NBI system doesn’t allow rescheduling after payment. You must either walk in within 15 days or reapply.

2. How many days can I visit after missing my appointment?
You have 15 days to walk in and complete your clearance process.

3. Can I get a refund if I missed my appointment?
No, the NBI clearance fee is non-refundable.

4. Can I walk in to the NBI without booking online?
No. Walk-ins are only allowed if you already have a missed appointment within 15 days.

5. What time does the NBI office open?
Most branches open from 7:00 AM to 5:00 PM, Monday to Friday.

6. What happens if I don’t go within 15 days?
Your clearance application will be cancelled, and you’ll need to apply and pay again.

7. Can I call NBI to reschedule?
No, rescheduling can’t be done by phone or email. You must reapply through the website.