How to Cancel NBI Appointment in the Philippines

Getting an NBI Clearance is an important step for Filipinos who need it for employment, business, or travel. However, there may be times when you book an NBI appointment and later realize you cannot attend. In such cases, knowing how to cancel or manage your NBI appointment properly is very important to avoid problems with your application or fee.

This article explains everything about how to cancel your NBI appointment, what happens if you already paid, how it works for first-time job seekers, refund rules, and what to do after missing your appointment. Pay your NBI Clearance fee through 7-Eleven.

How to Cancel NBI Appointment

You can cancel your NBI appointment online, but this depends on your payment status. If you have not paid the fee yet, cancellation is simple and allowed. However, if you already paid the fee, the NBI system no longer allows you to cancel or change your appointment.Check both situations step-by-step.

Cancel NBI Appointment Before Fee Payment

If you booked an appointment but haven’t paid the NBI fee yet, you can cancel your booking directly from the NBI Clearance website.

Here’s how you can do it:

1. Go to the official NBI website: https://clearance.nbi.gov.ph
   
2. Sign in using your registered email and password.
   
3. Click on “Ongoing or Pending Application.”
   
4. Select the “Edit/Update” option.
   
5. Choose “Cancel Application” or “Cancel Appointment.”
   

Once you confirm, your booking will be cancelled automatically.

Tip: If you booked an appointment but didn’t pay within 24 hours, the NBI system automatically cancels it. So, if you’re sure you won’t attend, simply don’t pay the fee, and it will expire on its own.

Cancel NBI Appointment After Fee Payment

If you have already paid the NBI fee, you cannot cancel your appointment anymore. The NBI system automatically locks your appointment after payment to prevent changes.

This rule is applied to all applicants, including regular applicants, students, and professionals. Even if you can’t attend due to an emergency, the NBI does not allow you to cancel or transfer the slot once the fee is paid.

How to Cancel NBI Appointment for First-Time Job Seeker

If you are a first-time job seeker, you get your NBI clearance free of charge under the First-Time Jobseekers Assistance Act (Republic Act No. 11261).

But if you’ve booked an appointment and now want to cancel, here’s what you need to know:

1. If You Haven’t Completed the Application:
   
   • Log in to your account at clearance.nbi.gov.ph.
     
   • Go to Pending Applications and click Cancel Application.
     
   • No penalty will be applied because no payment is involved.
     
2. If You Already Booked but Missed the Appointment:
   
   • You can still walk in to your NBI branch within 15 days from your scheduled date.
     
   • Bring your Barangay Certificate for first-time job seekers and valid IDs.
     
3. If You Missed the 15-Day Grace Period:
   
   • You will need to apply again as a new applicant.
     

Important: First-time job seekers can only use the free clearance privilege once, so it’s best to attend your scheduled appointment to avoid wasting the free benefit.

Can I Refund Fee After Cancelling Appointment?

No, the NBI clearance fee is non-refundable under any condition. Once you have paid for your NBI clearance, you cannot get your money back—even if you cancel your appointment or cannot attend.

The NBI fee acts as confirmation of your application, which means your payment secures your slot in the system. Once the fee is processed, the transaction is considered complete.

In short:

• No refund if you already paid.
  
• No rescheduling after payment.
  
• You will need to apply again and pay a new fee if you want another appointment.

Can I Reschedule NBI Appointment After Payment?

No, you cannot reschedule your NBI appointment once the payment is made. The NBI website does not offer any rescheduling option for paid transactions.

However, if you cannot attend on your chosen date, there’s still a way to complete your application:

• You can visit the NBI office within 15 days after your missed appointment.
  
• Bring your payment receipt, valid IDs, and printed application form.
  

Explain your situation to the NBI staff; most branches allow you to continue your process as a walk-in applicant within the grace period.

What Happens if I Don’t Pay the NBI Clearance Fee?

If you book an appointment but never pay the fee, your appointment will be automatically cancelled after 24 hours.

The NBI system will remove your pending application, and you can book a new appointment anytime later.

This means if you changed your mind, simply do not pay,  your appointment will cancel on its own.

What Can I Do After Missing My NBI Appointment?

If you missed your scheduled appointment, you can still go to the NBI office as a walk-in applicant within 15 days from your missed date.

Follow these steps:

1. Visit the same NBI branch you originally selected.
   
2. Bring your payment receipt and valid government IDs.
   
3. Explain that you missed your appointment and request to continue your clearance process.
   
4. If accepted, the staff will process your biometrics and photo capture the same day.
   

Note: If more than 15 days have passed, your application will be automatically cancelled, and you’ll have to start again by booking a new appointment.

Can I Cancel NBI Appointment Through Phone or Email?

Currently, there is no direct cancellation option via phone or email. The NBI only allows cancellation through your online account before payment.

If you are facing technical issues, you can contact the NBI Helpline for advice or visit your nearest NBI branch.

NBI Helpline Contact Information

If you have questions about appointment cancellation, refund issues, or missed schedules, you can contact the NBI support lines below:

• NBI Helpline Numbers:
  
  • 0960 828 7044
    
  • 0960 891 5222
    
  • 0960 891 5224
    
• NBI Inquiry Numbers:
  
  • (02) 8523 8231 to 38
    
  • (02) 8524 1277
    
  • (02) 8522 8788
    
• Operating Hours: Monday to Friday, 8:00 AM to 5:00 PM
  
• Closed: Saturdays, Sundays, and Holidays

Tips to Avoid Appointment Problems

To make sure you don’t face issues in the future, follow these helpful tips:

1. Double-check your schedule before confirming payment.
   
2. Set reminders for your appointment date and time.
   
3. Avoid multiple bookings under the same name.
   
4. Pay on time to avoid automatic cancellation.
   
5. Arrive early on your appointment day.
   

Bring all necessary documents (IDs, receipts, application form).

Summary Table: NBI Appointment Cancellation

Scenario	Can You Cancel?	Refund Available?	Can Reschedule?
Not Paid Yet	Yes	No	Book New
Already Paid	No	No	Not Allowed
First-Time Job Seeker	Yes (before appointment)	Not Needed	Walk-in Allowed (within 15 days)
Missed Appointment	Walk-in within 15 days	No	Not Online

Conclusion

Cancelling an NBI appointment is possible only if you haven’t paid the fee yet. Once payment is made, the NBI system locks your schedule, and cancellation or refund is no longer available.

For first-time job seekers, the process is more flexible because the clearance is free, but it’s still best to attend on time.

If you miss your appointment after payment, you can visit the NBI office within 15 days and complete your application as a walk-in.

Always keep your reference number, payment receipt, and valid IDs safe, and plan your schedule properly to avoid delays or repeat payments.

FAQs

1. Can I cancel my NBI appointment online?
Yes, but only if you haven’t paid yet. Log in to your NBI account and click “Cancel Application.”

2. Can I cancel my appointment after paying the fee?
No. Once the payment is made, cancellation and rescheduling are not allowed.

3. Can I refund my NBI fee if I cancel the appointment?
No. The NBI fee is non-refundable under all conditions.

4. Can first-time job seekers cancel their appointment?
Yes, if they haven’t completed the process yet. They can cancel or walk in within 15 days if they missed the schedule.

5. What happens if I don’t pay my NBI fee?
Your appointment will be automatically cancelled within 24 hours.

6. What can I do if I missed my appointment?
You can walk in to the same NBI branch within 15 days with your payment receipt and valid IDs.

7. Can I call NBI to cancel my appointment?
No, you can only cancel through your online account before payment, or by not paying at all.